Frequently Asked Questions
What if I do not have access to the internet or I do not want to pay with a credit or debit card?
The school can arrange for you to have a PayPoint card which will be linked directly to your account. You can then pay for your child’s school lunches anywhere that you see a PayPoint logo. If you are paying for anything other than school lunches (eg a trip or music lessons), the school will issue you with a barcode to ensure the payment is automatically assigned to the right account.
There are a number of places in Todmorden and the surrounding area which have the PayPoint facility and we will provide the location of your nearest ones with your PayPoint card. Please contact the finance office to request this (01706 813558 or firstname.lastname@example.org).
What cards can I use?
ParentPay accepts MasterCard, Visa and American Express credit cards and Maestro, Witch, Delta, Electron, Solo and Visa debit cards.
Is it safe to make payments on the internet?
ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor the school have access to your card details.
What about our personal information?
ParentPay holds a very limited amount of information about you and your child, solely for the purpose of administering your account however; ParentPay does not use your personal information for anything other than supporting the school. We do not share or give information to any other organisations. We operate under strict guidelines set out by the Data Protection Act 1998.
ParentPay will never contact you by phone, email or mail and ask you to divulge confidential information like passwords or card details. If you are ever contacted by anyone claiming to be from ParentPay then please contact us immediately on 02476 994 820.